Customer Support Operator
Oraș:
Chișinău
Studii:
Orice
Experiența de munca:
Posibil fără experiență
Salariu:
De la 15000 Până la 17000 MDL
Program de muncă:
Full-time
About Us:
Route One Group represents a conglomerate of companies dedicated to revolutionizing the trucking industry. With over 8 years of experience in the American market and a strong presence in Chisinau, we provide a comprehensive range of services, including IT solutions, mobile applications, cutting-edge navigation systems, dispatching, logistics, freight, and vehicle transportation. Our commitment to innovation and adaptability positions us as a leader in connecting every aspect of the trucking industry.
We're looking for the Customer Support Operator to join our team in Chisinau.
Objective: To ensure customer satisfaction by providing prompt and efficient support, managing customer inquiries, and facilitating smooth interactions between departments.
We offer:
Personal growth within a winning team
Friendly and supporting environment
Progressive leadership
Comfortable and fully equipped office
Great working conditions
Official employment and full social package according to Moldova legislation
Motivating salary in line with your experience and qualifications
Working hours 16:00 till 01:00 (Moldova Time Zone)
Responsibilities:
Follow up on missed calls, voicemails, unread emails/messages, and new tickets.
Assist in account creation, configuration of drivers, vehicles, and devices.
Provide support for report generation, profile editing, password recovery, and account management.
Handle subscription changes and assist in ELD device installation and setup.
Keep clients informed about updates and enhancements.
Provide detailed explanations and guidance on device usage.
Address logbook inquiries and collect client feedback.
Verify resolution of technical issues and address order delivery delays.
Collaborate with Technical Support for malfunction letters and device exchanges.
Monitor and manage malfunctioning devices and customer charges.
Required competencies:
Experience in customer support position in trucking industry will be a strong advantage
Languages: English, Russian, Romanian (Spanish is a plus)
Prompt and accurate responses to customer inquiries
Clear and detailed explanations provided to customers
Effective collaboration with other departments to resolve issues
To learn more about us, please follow https://routeonegroup.com/
To join our team, e-mail your CV to careers@routeonegroup.com.
Only selected candidates will be contacted for the interview. E-mail:
careers@routeonegroup.com
Route One Group represents a conglomerate of companies dedicated to revolutionizing the trucking industry. With over 8 years of experience in the American market and a strong presence in Chisinau, we provide a comprehensive range of services, including IT solutions, mobile applications, cutting-edge navigation systems, dispatching, logistics, freight, and vehicle transportation. Our commitment to innovation and adaptability positions us as a leader in connecting every aspect of the trucking industry.
We're looking for the Customer Support Operator to join our team in Chisinau.
Objective: To ensure customer satisfaction by providing prompt and efficient support, managing customer inquiries, and facilitating smooth interactions between departments.
We offer:
Personal growth within a winning team
Friendly and supporting environment
Progressive leadership
Comfortable and fully equipped office
Great working conditions
Official employment and full social package according to Moldova legislation
Motivating salary in line with your experience and qualifications
Working hours 16:00 till 01:00 (Moldova Time Zone)
Responsibilities:
Follow up on missed calls, voicemails, unread emails/messages, and new tickets.
Assist in account creation, configuration of drivers, vehicles, and devices.
Provide support for report generation, profile editing, password recovery, and account management.
Handle subscription changes and assist in ELD device installation and setup.
Keep clients informed about updates and enhancements.
Provide detailed explanations and guidance on device usage.
Address logbook inquiries and collect client feedback.
Verify resolution of technical issues and address order delivery delays.
Collaborate with Technical Support for malfunction letters and device exchanges.
Monitor and manage malfunctioning devices and customer charges.
Required competencies:
Experience in customer support position in trucking industry will be a strong advantage
Languages: English, Russian, Romanian (Spanish is a plus)
Prompt and accurate responses to customer inquiries
Clear and detailed explanations provided to customers
Effective collaboration with other departments to resolve issues
To learn more about us, please follow https://routeonegroup.com/
To join our team, e-mail your CV to careers@routeonegroup.com.
Only selected candidates will be contacted for the interview. E-mail:
careers@routeonegroup.com
E-mail:
Închide
Felicitări,
CV-ul tău a fost trimis cu succes! 🥳
Închide
CV-ul tău a fost trimis cu succes! 🥳