Customer Support Representative - Night Shift

About us :

At Five Star Airways Inc, we’re committed to delivering a safe, comfortable, and enjoyable flying experience to all our passengers. We uphold high standards in every aspect of our service, and to ensure these standards are consistently met, we’re inviting a dedicated Customer Support Representative to join our dynamic team.

Key responsibilities:

Reservation and Ticketing: Efficiently handling all aspects of ticket booking and reservation.
Availability and Routing Research: Conducting thorough research on flight availability and optimal routing.
Problem Resolution: Proactively addressing and resolving any issues that may arise.
Staying Informed: Keeping up-to-date with the latest industry trends and updates.
Accuracy and Attention to Detail: Maintaining a high level of precision in all tasks.

Your future job duties:

Issuing tickets online and in the GDS systems, through contacting the airlines, partners and any other involved parties;
Checking for the best option to issue the ticket;
Collecting payments from customers for airline tickets, including cash, credit card transactions, checks, or money orders;
Processing any requests from Sales Department regarding the airline reservations;
Provide quality customer support via chat, phone, and email professionally;
Monitor and maintain customer satisfaction at a high level, focus on improving customer service techniques;
Manage customer data, identifying and escalating priority issues;
Besides providing customers with product and service information, resolving customers’ concerns and complaints.

Requirements:

Previous experience as a Customer Support Representative in the Travel Industry will be an advantage;
Experience in working with multiple GDS systems will be an advantage;
Advanced English;
Ability to collaborate cross-functionally;
Great analytical thinking;
Attentiveness;
Solid work ethic.

Why should you apply?

A competitive base salary complemented by unlimited bonuses;
Guaranteed opportunities for professional development;
A balanced work schedule with a 3-day shift rotation;
Night and Day Shifts available;
Trainings and career development opportunities;
Modern and cozy office in the city Center.

Join us in our mission to redefine the flying experience. Apply today! Email:
careers@fivestarairways.com