Customer service specialist

Compania HR-Consulting (www.search4staff.com) la solicitarea clientului său, este în căutarea candidaților pentru postul vacant de:

Customer Service Specialist

Function:
• You will be answering questions, analyzing problems and come up with a solution for simple and complex problems. Problems can include software BUGS, performance issues, resolving operational mistakes… So problems are very diverse and challenging.
• You will be working for 80 customers spread out all over the world.

Daily service desk activities:
• Analyze & solve problems that cannot be solved locally
• Follow up status of received questions/problems
• Distribute unsolvable problems to the correct person
• Register each incident/mail in service desk registration tool with correct & complete information
• Built up knowledge base & optimize procedures
• Analyze results and report to the management

Profile:
• University degree or equal by experience
• Strong analytical mind-set
• Fluent in spoken and written English
• Thorough knowledge of MS Office
• Strong communicative skills
• Willingness for short assignments abroad
• Willingness to work in shifts

Offer:
• challenging job with a lot of variety and future in a fast growing dynamic company
• Competitive salary according to knowledge and experience

To apply:
Please submit your CV to HR-Consulting.
Please, indicate the relevant vacancy code (LSEN) in the subject line or CV.

E-mail: NP50@SEARCH4STAFF.COM, fax: 20-91-34, tel.: 022 876 557