Customer support specialist (B2C)

Job Title: Customer Support Specialist (B2C)
Company: S10Home, Luxury Furniture UK Brand
Location: Fully Remote
Language Requirements: English/French speaker (Russian/Ukrainian is a bonus)
Work Schedule: Monday to Friday

About Us:
S10Home is a leading luxury furniture brand in the UK, known for our exquisite craftsmanship and high-quality solid wood furniture. We pride ourselves on delivering exceptional products and top-notch customer service. We are looking for a dedicated Customer Support Specialist to join our remote team and be the connection between our clients, management, and production.

Responsibilities:
- Respond to inbound calls and emails from clients, providing excellent customer service.
- Learn about our products to effectively assist customers and answer their inquiries.
- Process orders and coordinate with the production team to ensure timely fulfillment.
- Oversee the timeline of orders, ensuring they are processed and delivered as scheduled.
- Prepare logistics for the delivery of products, coordinating with logistics partners.
- Maintain clear and effective communication with clients, management, and production teams.

Qualifications:
- Friendly and organized, with exceptional attention to detail.
- Great communication skills, both written and verbal.
- Experience working in customer support, preferably within the furniture or design industry.
- Ability to work independently and manage time effectively in a remote work environment.
- Fluency in English and French is required; proficiency in Russian or Ukrainian is a bonus.

Benefits:
- Fully remote work, allowing you to work from the comfort of your own home.
21 paid days off per year, plus 8 UK bank holidays.
An additional day off on your birthday to celebrate and enjoy.

If you are a motivated individual with a passion for providing excellent customer service and have experience in the furniture or design industry, we would love to hear from you. Join our team at S10Home and be a part of a luxury brand that values quality and customer satisfaction.

How to Apply:

Please send your resume and a cover letter explaining why you are the perfect fit for this role to natalie@s10home.com